In Insurance, taking control of calls does not have to be an abrasive process, even when our goal is to close calls effectively. In fact, Insurance Agents should make every interaction pleasant and unique. Since the call flow is designed to make the interaction all about using a thorough needs assessment to help identify an appropriate plan, the conversation should be friendly and empathetic. Call flows may vary depending on the interaction between the enrollee and The Insurance Agent, Howe...


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