Customer Relationship Management (CRM) is a vital aspect of business. It involves being attentive to the clients needs before, during and after a transaction takes place. The numbers listed by research firm Gartner, in Website Magazine are proof that companies are going the extra mile, to support and appease customers, in order to promote healthy relationships. The facts: Revenue topped "$20 billion dollars" last year and analyst are predicting large increases this year.

Scott Yancey, Star of ...


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